Returns & Warranty

Every purchase includes a 60-day warranty that starts on the delivery date. It covers the condition and function of the unit as described on the product page: the system powers on, and the touchscreen and controls operate as listed.

If the equipment stops working as described during the 60 days, contact us and we will arrange a repair, a replacement or a refund. The warranty does not cover damage caused by misuse, unauthorized modification or accidents after delivery.

You may return the equipment within 60 days of the delivery date if it arrives damaged, defective, or materially different from its description on the product page. Returns for other reasons, such as a change of mind, are not accepted. Please read the product page and photographs carefully before you order.

Email Contact@dachmak.com or call +1 321 404 7160 (Monday to Friday, 9:00 – 18:00 US Eastern Time). Include your invoice number and a short description of the problem, with photographs where possible. We reply within one business day with return instructions.

For damage in transit, please note it with the carrier at delivery, keep all packaging, and contact us as soon as possible.

When a return is accepted under this policy, we arrange and pay for the return freight.

Once the returned equipment reaches us and has been inspected, we refund the full purchase price, and any freight you paid for the original delivery, to your original payment method within 10 business days.

• ✓Professionally tested before shipment
• ✓Carefully packed with protective materials
• ✓Fully insured delivery with tracking provided
• ✓Everything shown in the listing photos is included

Please review all photographs carefully before purchasing — they form part of the item description and accurately represent the equipment's condition. If you need additional photos, serial-number information or verification of accessories, just ask.